Privacy Policy
Privacy Policy
Your privacy is important to us.
ROGIN AI LABS LIMITED ("ROGin AI Labs", “Company”, or "we", "us") complies with the privacy protection regulations under relevant laws such as the Electronic Government Act and the Personal Information Protection and Electronic Documents Act. We are committed to protecting user rights by establishing and adhering to a privacy policy in accordance with these laws. This Privacy Policy includes the following content. Please be aware of how we collect, use, and disclose your personal information.
1. Personal Information Collected by the Company
2. Purpose of Collection and Use of Personal Information
3. User Consent
4. Delegation of Personal Information Processing
5. Retention and Use Period of Personal Information
6. Procedure and Method of Personal Information Destruction
7. Measures for Ensuring the Accuracy of User Personal Information
8. Temporary Suspension of Service
9. Information Sharing and Provision to Third Parties
10. Measures to Maintain the Confidentiality of User Personal Information
11. User Precautions
12. Rights as a Data Subject
13. Rights of Users and Legal Representatives and How to Exercise Them
14. Contact Information of the Personal Information Protection Officer and Staff
15. Amendments to This Policy
1. Personal Information Collected by the Company
1) Categories of Personal Information Collected
a. Mandatory Information: Name, ID or Email Address, Nationality, Date of Birth, Mobile Phone Number, USDt (Tron Network) and ROG (ETH Network) Addresses
b. Additionally, the Company may collect the following information to provide stable services:
- Service Usage Records (details about your interactions with the service, such as time spent on the service, clicked links, number of visitors, visited pages, number of clicks, click frequency metrics to evaluate behavior)
- Online Identifiers such as general geographic locations, IP addresses, cookie identifiers, and details regarding your use of the Services, provided by your devices, applications, and tools and protocols. For information related to rogup's cookie policy, please refer to the Cookie Policy.
- On-chain Recorded Information: "On-chain recorded" operations refer to transactions occurring on blockchains such as Ethereum and Tron. Any information attached to "on-chain recorded" operations is publicly viewable and may be accessed, collected, and used by others. Additionally, due to the nature of blockchain technology, it is virtually impossible to alter "on-chain recorded" information.
2) Methods of Collecting Personal Information
The Company collects personal information through the following methods:
- Client programs, etc.
- Collection of information through joint alliances and cooperation with partner companies or projects
- Collection of information through generated information collection tools
2. Purpose of Collection and Use of Personal Information
1) To fulfill the contract related to service provision and utilize settlement information arising from service provision
Providing content, identity verification, purchases, deposits, and withdrawals, etc.
2) To use certain member information for member management
Identity verification and personal identification according to service use and authentication services, prevention of fraudulent use and unauthorized use, confirmation of membership intention, record retention for dispute resolution, handling complaints, and delivering notices
3) To develop new services and for marketing and advertising purposes
Development of new services and authentication services, providing services and advertisements based on demographic characteristics, understanding access frequency, compiling statistics on member service usage, and verifying the effectiveness of the service
4) AML (Anti-Money Laundering) Compliance and KYC (Know-Your-Customer) Process for Issuance of Prepaid or Debit Card Provided by the Company
3. User Consent
All members are required to provide their personal information to receive services from the Company, and such personal information is collected with the user's consent during membership registration.
4. Delegation of Personal Information Processing
1) To enhance our services and ensure the stable handling of personal information, we may delegate the processing of your personal information to external parties.
2) When delegating the processing of personal information, we will clearly define the delegatee’s compliance with our privacy protection directives, confidentiality of personal information, prohibition of third-party disclosure, and responsibility for incidents through contracts. These contracts will be maintained in written or electronic form.
5. Retention and Use Period of Personal Information
The period for which personal information is used varies depending on the purpose of its collection. We retain personal information until the purpose is fulfilled. Personal information of members is processed in a way that it cannot be accessed or used by third parties when the service usage period ends, or when a member requests deletion of their personal information via email or written notice due to termination of the contract or membership withdrawal. Personal information is retained and managed for the following specified periods:
a. Records related to service provision such as deposits and withdrawals: 5 years
b. Records related to payment and supply of goods: 5 years
c. Records related to consumer complaints or dispute resolution: 3 years
6. Procedure and Method of Personal Information Destruction
In principle, the Company promptly destroys personal information once the purpose of its collection and use has been achieved.
The Company's procedure and method for destroying personal information are as follows:
1) Destruction Procedure
- Information entered by the user for membership registration, etc., is transferred to a separate database (DB) after the purpose is achieved and is stored for a certain period according to internal policies and other relevant laws (refer to the retention and use period) before being destroyed.
- This personal information will not be used for any purpose other than retention unless required by law.
2) Destruction Method
Personal information stored in electronic file format is deleted using technical methods that make the records irreproducible.
7. Ensuring the Accuracy of User Personal Information
The Company encourages members to regularly update their personal information to maintain its accuracy. For some information, the Company conducts periodic verification. In cases where inaccurate personal information is evident and it causes inconvenience, the personal information manager may destroy such inaccurate information.
8. Temporary Suspension of Service
The Company strives to ensure the safe use of services by users. However, in cases where our services are compromised through unintended means, we may temporarily suspend services that use users' personal information until the issue is fully resolved to protect the users' personal information.
9. Information Sharing and Provision to Third Parties
The Company only provides necessary information to third parties directly related to service provision, such as service providers selected by the user, service analysis suppliers, and service partners, with the user’s consent.
10. Measures to Maintain the Confidentiality of User Personal Information
1) The Company maintains the confidentiality of users' personal information and does not use it beyond the scope notified or specified in the regulations.
2) User personal information is provided only when required by government agencies following complete official procedures as per the law.
3) The Company does not use users' personal information beyond the basic services and other service activities defined by the Company. If user information is needed for the above activities, the Company will collect and use personal information following separate forms and consent procedures.
4) The Company grants the authority to handle users' personal information only to a limited number of employees with the necessary authorization.
11. User Precautions
1) While the Company strives to protect personal information, it is not responsible for incidents caused by the user's personal mistakes or issues on the internet, such as accessing and using the service in public places.
2) If you voluntarily disclose personal information during "on-chain recorded" operations, that information may become publicly accessible (e.g., visible to anyone viewing the public blockchain) and may be disclosed beyond our control. You should carefully consider and be cautious when using personal information in such contexts, as it cannot be deleted or modified due to the nature of blockchain technology.
12. User Rights as a Data Subject
The Company will continuously and promptly address and respond to any complaints regarding the use of personal information that we are unaware of. Users have the following rights concerning their data:
1) Objection to data processing
2) Access to their data
3) Correction, restriction, or deletion of their data
4) Withdrawal of consent: stopping the use of the relevant service
13. Rights of Users and Legal Representatives and How to Exercise Them
1) Users and their legal representatives can view or modify their registered personal information at any time and may request the cancellation of their membership.
2) To view or modify personal information, users can go to 'Change Personal Information' (or 'Edit Member Information'), and for membership cancellation (withdrawal of consent), they can proceed through "Unsubscribe" to terminate the contract and membership.
3) Alternatively, users can contact the customer service center or the person in charge of personal information management by written notice, phone, or email, and we will take immediate action.
4) If a user requests correction of personal information errors, we will not use or provide the personal information until the correction is completed. Additionally, if incorrect personal information has already been provided to a third party, we will promptly notify the third party of the correction results to ensure the correction is made.
5) Personal information that is terminated or deleted at the request of the user or legal representative is handled as specified in "5. Retention and Use Period of Personal Information" and is processed in a way that it cannot be viewed or used for any other purpose.
14. Contact Information of the Personal Information Protection Officer and Staff
You can report any privacy-related complaints arising from using our services to the person in charge of personal information management or the relevant department. We will respond promptly and adequately to user reports.
Name: JC Lee
Position: Director
Email: rogup@giraffeailabs.com
Website: https://www.rogup.ai
15. Amendments to This Policy
We may change this policy as necessary. If there are significant changes, we will update the effective date at the top of the policy, post a notice on the website or connected platforms, or notify you through the contact information provided at our discretion. We recommend that you review the policy each time you access the service to stay informed about our information practices.
